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Diane Berry: How do you power real-time knowledge in your sales organization?

Oct 2, 2014 - It's proven and easily measured: Search-powered Knowledge Management increases Support Agent proficiency and work satisfaction, decreases time to contribution for new agents, reduces Customer Support salary expenditures, and increases agent retention as well as customer satisfaction and loyalty. Reduced costs for higher performance.
Link: Powering Sales Proficiency: Learning from Customer Support


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